FAQ
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We currently offer hourly rentals that are broken down in 30 minute increments. Bikes can be rented for up to 12 hours. If after 24 hours the bike has not been returned, it will be considered lost or stolen and the credit card on your account will be charged a $2,500 replacement fee. Nobody likes excess fees, so bring that bike back!
**See Terms & Conditions for more details.
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To avoid a redocking fee ($25) or relocating fee ($50) your bike should be returned to a Geaux Bikes rack at the end of your ride. A REDOCKING FEE occurs if your ride is ended inside the approved geofenced riding areas, but not returned to a designated Geaux Bikes rack. a RELOCATING FEE occurs if your ride is ended outside of the approved geofenced riding area.
**See Terms & Conditions for more details.
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Contact us right away. We hate charging fees just as much as you hate paying them, so we will always attempt to locate your bike first. If we can't locate your bike, you are responsible for the $2,500 replacement cost and the credit/debit card on file will be charged.
**See Terms & Conditions for more details.
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You sure can! Pausing allows you to take a break in your ride without ending the rental period. Simply open your app, press the "Stop" button, and swipe within 5 second to pause your ride, and lock your back tire. Pausing will lock the bike, but please note that you will still be charged the normal rental price during the paused period. To resume your ride, open your app and press the "Play" button to unlock the back tire.
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